Home>> Better Public Services Result 7 - Case Study: Frontline collaboration
Better Public Services Result 7 - Case Study: Frontline collaboration
Published:20 February 2014
Last updated: 20 February 2014
In July 2012 the Justice Sector Leadership Board initiated the Hutt Valley innovation project to see how greater collaboration between agencies at the frontline could help achieve BPS targets.
The project involved bringing together a working group of justice sector operational managers from Police, the Ministry of Justice, Corrections, and CYFs with strong local knowledge.
The group was set clear objectives by the Leadership Board:
Lead crime reduction and provide enhanced support to repeat victims through better connected frontline justice services
Identify and implement initiatives that achieve justice sector Better Public Services targets and improve service delivery in the Hutt Valley, and elsewhere, through innovation and enhanced on-the-ground collaboration between agencies
Identify initiatives that could be applied nationally.
The working group identified 10 initiatives including:
Introducing audio-visual link facilities at the Hutt Valley court.
End-to-end case management along the justice sector pipeline
A review of the Family Violence Court
A community outreach mobile office van
Raising attendance and achievement in the youth sector (RAAYS)
These initiatives have been approved by the Leadership Board and are now being implemented, with many capable of being rolled-out nationally.
In addition, over 140 managers from around New Zealand attended one of the nine 2013 workshops to brainstorm how the Justice Sector can innovatively tackle its challenges and:
Ensure all staff are engaged in the Sector-wide implementation of the BPS targets
Encourage sector collaboration at a local level
Share examples of innovation and good practice
In general, participants found the workshops valuable and feedback was overwhelmingly positive. Those present were confident that Sector agencies were taking the correct approach to ensure BPS targets are met.
A toolbox to help justice sector frontline managers meet the justice sector Better Public Services targets was launched at the Christchurch workshop.
Developed by the Ministry, New Zealand Police and Corrections the Collective Impact Toolbox is designed to help frontline staff collaborate. Forming strong relationships across the justice sector and working together is key to meeting the BPS targets.
The tool box is a set of techniques, case studies and templates. Managers can choose the tools, those most relevant to them and their community.