- Title page
- Commissioner's Overview
- Our Strategic Direction
- The Role of the State Services Commission
- Delivering Better Public Services
- Organising for the Future
- Responding to Changing Needs
- Our Success in 2016/17
- Strategy and Policy
- Integrity, Ethics and Standards
- System and Agency Performance
- Workforce and Talent Management
- Corporate Services
- Report on Strategic Intentions
- End-of-Year Reporting
- Statement of Responsibility
- Independent Auditors Report
- Statement of Performance
- Statement of Budgeted and Actual Departmental and Non-departmental Expenses and Capital Expenditure Incurred Against Appropriations
- Financial Statements and Schedules
- Departmental Financial Statements
- Notes to the Departmental Financial Statements and Non-departmental Schedules
- Non-departmental Schedules
- List of Acronyms
Delivering Better Public Services
New Zealand has a very good Public Service but we need to lift our performance to a new level to take us into the future. New Zealanders' expectations are rising for better and more accessible public services, and this programme of work will meet those expectations. We aim to deliver services that meet our customers' diverse needs.
A defining feature of the Public Service is the readiness to drive change and provide the quality services New Zealanders expect. Everyone within the Public Service is here because we care about New Zealanders and want to make a difference in their lives.
The chief executives of New Zealand's State Services have agreed to work together as a team to reshape how their system delivers for New Zealanders.
The chief executives have launched a collective multi-year plan of work across six broad categories that will give pace and focus to improvements in trust and confidence in the Public Service, how the Public Service can better organise itself to meet citizens' needs, shared data and analytics, digital services, leadership development, and diversity and inclusion.
Our plan is focused on improving outcomes and results for New Zealanders by taking practical action to deliver a better service.
It builds on the Better Public Services (BPS) reforms of 2011, which sought to re-orient the Public Service around the needs of customers, rather than the convenience of agencies, and reiterates that a better service ends with better results.
The plan reflects the importance of cross-agency coordination and of fostering collaboration. We will build an ambitious, leading-edge, trusted Public Service that makes a difference for New Zealand and New Zealanders.