The New Zealanders' Experience Research Programme (NZE)is designed to provide the evidence that can be used to improve public services. There are a number of ways you can find out more about the programme.
Common Measurements Tool
As well as producing a range of reports on New Zealanders' experiences, NZE has also developed the Common Measurements Tool to help public agencies get a better understanding of how their own services perform.
The Common Measurements Tool is a set of survey questions and scales that allows public agencies to measure client satisfaction and to identify areas for improvements. By using a common set of questions, agencies can compare their performance with other public services, with the Kiwis Count national survey and measure how they are progressing over time.
Fact sheets, a video and other publications have been produced to provide more information on the drivers of satisfaction with public services. Engaging with more than 40 focus groups across New Zealand, this research explored in depth what contributed to people's satisfaction with and trust in public services, and therefore the areas that services need to concentrate on in order to improve.