- Title page
- Foreword from the Minister of State Services
- Introduction from the State Services Commissioner
- Chief Executive Statement of Responsibility
- The Nature and Scope of our Functions
- Our Operating Environment
- Our Strategic Direction
- Our Medium-term Measures of Success
- Operating Intentions
- Organisational Health and Capability
- Managing Risk
- Departmental Capital and Asset Management Intentions
Our Strategic Direction
For the three-year period of this Statement of Intent, the State Services Commission’s work programme continues to contribute to the Government’s strategic direction for the State sector – Delivering better, smarter public services for less.
The State Services Commission works towards Government’s strategic direction through contributing to two outcomes that represent shifts in the State sector and are aligned to our legislative mandate and the attainment of our purpose. These contributing outcomes are:
Outcome 1: The public receive better services
Outcome 2: The State Services are resilient and fit for purpose
Our outcomes framework reflects our priorities and demonstrates the linkage between our activities, our outcomes, and the Government’s strategic direction. The work programmes that support our strategic objectives are balanced between tactical interventions to address areas requiring immediate improvement and longer-term programmes that provide a foundation for improved performance over time.
Improving State sector performance and leading State sector reform are shared priorities of the three central agencies (the State Services Commission, the Treasury and the Department of the Prime Minister and Cabinet) that work individually and collaboratively with agencies and Ministers.
The State Services Commission produces a range of outputs under two output classes, details of which can be found in the Information supporting the Estimates – Output Class 1: Public Management System and Output Class 2: Chief Executive and Agency Performance Management. Our programme of outputs is designed to help us achieve our objectives and, over time, contribute to our outcomes. To achieve our outcomes, we work at both a system level and directly with agencies, chief executives and their Ministers to improve the overall functioning and performance of both the public management system and individual agencies.
Our outputs are highly interrelated and complementary. Outputs from both output classes contribute to the attainment of each of our outcomes.
Our Outcomes Framework
See a full page diagram of our Outcomes Framework attached above (PDF 347.3k).