Since 2007, Kiwis Count has measured New Zealanders' trust in and satisfaction with public services.2
At the beginning of 2012, Kiwis Count adopted a new continuous survey methodology. This is the second report showing year-on-year comparisons. The annual information included in this report draws on the experience of 6,099 New Zealanders who completed Kiwis Count between July 2013 and June 2014.
The sample size for 2013-2014 is substantially larger than that of past years. This is because a module of questions seeking parental and caregivers' satisfaction with Education services was included in the Kiwis Count survey from January 2014 to June 2014 and the number of respondents asked to participate in Kiwis Count was boosted to ensure a sufficient number of parents answered the survey.
This report discusses the annual trust and overall satisfaction figures before discussing lessons learnt about service improvement and then presenting the annual service quality score results for individual services.
In addition to this report of annual results, the Kiwis Count team releases quarterly results and plans to release other specialist reports through the upcoming year.
2:See Appendix 1: The Kiwis Count Survey for an explanation of the survey and its methodology and Appendix 2 for a description of calculation changes made in 2014.