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Performance Improvement Framework Glossary
Published: 23 December 2015
Last updated: 23 December 2015
- Agency Review
- A formal review conducted by independent Lead Reviewers of how well-positioned an agency is to deliver the contribution New Zealand needs from it and where it needs to focus to be more effective in the medium-term future. The agency develops a response indicating how it will meet the performance challenge posed by the Lead Reviewers.
- Critical Area
- There are seven Critical Areas in the PIF Model: two focused on results for Government Priorities and Core Business for results and five covering all aspects of organisational management.
- Follow-up Review
- As agreed between the central agency chief executives and the agency’s chief executive, Follow-up Reviews using the framework may occur 12-18 months after a PIF Review to assess progress on achieving the priority performance challenges and on particular matters agreed with the chief executive.
- Four-year Excellence Horizon. This is about what it will take for the agency to be the best it can be for New Zealand in the medium term. Its purpose is to give the management and staff a degree of clarity about the most important issues they need to work on to lift their performance, plus a sense of what it might look like if they were to achieve the performance challenge.
- Lead Question
- The 30 Lead Questions guide a structured, future-focused strategic discussion or enquiry about all aspects of the agency to determine how prepared it is to deliver the contribution New Zealand needs from it.
- Lead Reviewer
- SSC has a panel of independent Lead Reviewers, selected through tender, assisted by Performance Review Managers from SSC who, by agreement with State sector agencies, conduct PIF Reviews and other PIF-related projects.
- Lines of Enquiry
- The Lines of Enquiry provide guidance on matters to consider in each Critical Area in determining how well-positioned the agency is to meet its future challenges and where the opportunities to improve performance are.
- Performance Improvement Framework
- Ratings reflect judgements made by the Lead Reviewers against each of the Critical Areas in the PIF High-Level Model, based on the information gathered in a review. The greener the rating, the better positioned the agency is to deal with the future. The more red the rating, the more work needs to be done.
- Agencies can use the framework to formally assess and help improve their performance. A Self-review using the framework is mandatory in preparation for an Agency Review.