Government agencies are committed to openness and transparency in the provision of public services to New Zealanders. The OIA gives New Zealanders the right to access information and is important for ensuring government is open and transparent.

This is why the State Services Commission publishes Official Information Act (OIA) statistics covering Crown entities and government departments subject to the OIA every six months. The Commission is working with the Office of the Ombudsman and government agencies to make more information publicly available and improve compliance with the OIA.

The Commission and the Office of the Ombudsman have published information on different aspects of compliance with the OIA.

OIA statistics for the State services

The Commission has published the fifth set of OIA statistics covering 112 different government agencies who are subject to the Act.

This fifth set of statistics captures five elements:

  • the number of requests completed from 1 July to 31 December 2018
  • the number and proportion of these requests where legislative timeliness requirements were met
  • the number of responses proactively published on an agency’s website
  • complaints to the Ombudsman
  • Ombudsman final views issued against an agency.

Over time the information on performance that is gathered and published by the State Services Commission and agencies will provide a more comprehensive picture of compliance with the letter and spirit of the Act.

Future plans

The State Services Commission is working to create a consistent and comprehensive set of data for analysing agencies’ performance over time.

The Commission has published guidance and other materials for agencies to help them improve their capability and streamline their OIA processes. The Commission also holds regular events for government officials focused on increasing access to official information, including through proactive release and the publication of OIA responses.

This assists agencies to increase their understanding of their OIA workload and work-flow, enable better compliance with the Act, and increase the amount of official information publicly available.

Changes to the Official Information Statistics July to December 2018

New Zealand Police received almost one-third of all official information requests in the six months from January to June 2018.  To avoid the results of one agency distorting the results for all agencies, and to better reflect the Commissioner’s mandate, statistics for New Zealand Police and New Zealand Defence Force are not included in overall statistics  from the July to December 2018 release onwards.  Results for New Zealand Police and New Zealand Defence Force will continue to be reported but shown separately.  The State Services Commission will continue to work with all agencies to lift system performance in responding to OIA requests.

Complaints data published by the Chief Ombudsman

The Office of the Ombudsman publishes information on complaints about agencies’ OIA responses.

The OIA performance statistics released by the Commission provide important context for the complaints data, as the number of complaints received does not on its own provide an accurate picture of compliance with the OIA.

Agencies with high levels of engagement with New Zealanders also tend to receive the largest numbers of OIA requests.  While larger numbers of OIA requests may be associated with higher numbers of complaints to the Ombudsman, the number of complaints as a proportion of requests received may be in line with, or even lower than agencies with smaller numbers of requests.

The Chief Ombudsman’s report is available on the Office on the Ombudsman’s website.

Related Site Content

(13 March 2019) Latest OIA statistics released
(5 Sep 2018) Latest Official Information Act statistics released
(27 Feb 2018) Official Information Act response times continue to improve

Related Files

OIA Statistics Summary Jul - Dec 2018 (475 KB, PDF)
OIA Statistics 1 July 2018 to 31 December 2018 (64 KB, XLSX)
OIA Statistics Summary Jan - Jun 2018 (401 KB, PDF)
OIA Statistics 1 January 2018 to 30 June 2018 (45 KB, XLSX)
OIA Statistics 1 July 2017 to 31 December 2017 (updated) (44 KB, XLSX)
OIA Statistics 2016/17 (26 KB, XLSX)
OIA Statistics 2015/16 (40 KB, XLSX)

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