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Result 9 Case Study 13

Good information for landlords and tenants on their legal responsibilities and how to resolve disputes is essential for New Zealand's 150,000 landlords and the tenants of 450,000 rental properties.

The Ministry of Business, Innovation and Employment (MBIE) is making tenancy services better for business with a new website. Landlords, property managers, tenants and other stakeholders can now access all the information and advice they need in one easy, searchable place.

The new site was designed with customers' needs in mind, with useful information on a range of tenancy issues such as starting a tenancy, bonds, inspections and managing disputes.

The development of this website supports the Better for Business programme, a partnership of government agencies working to make it easier and more efficient for business customers to deal with government. It is also one of a number of initiatives underway to improve tenancy services, with a focus on making it easier for landlords and tenants to interact with government online.

Late last year saw the introduction of online Tenancy Tribunal applications and the national roll out of FastTrack Resolution, to resolve rent arrears disputes in a faster and more efficient way.

The new website attracts around 24,000 visitors a week. Users like the use of everyday language, the improved search engine functionality and the ability to find forms easier.

MBIE is now working on an online tenancy bond system. Landlords will be able to lodge and pay tenancy bonds online, removing the need to write out cheques. Tenants will be able to check the status of their bond online. MBIE's Tenancy Services processes about 400,000 bonds each year. The online system will reduce the cost of processing these transactions – for both business and government.

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