1 May 2018: The Government announced in January 2018 that the Better Public Services programme would not continue in this form. These pages have been archived.

 1. Which agencies are involved in delivering Result 9?

The Result 9 programme, led by the Ministry of Business, Innovation and Employment has support and collaboration from a number of other government agencies, including Inland Revenue, Statistics New Zealand, ACC, NZ Customs Service, NZ Trade and Enterprise and the Ministry for Primary Industries.

2. What does the Result 9 graph in the BPS Snapshot show?

The snapshot graph shows a baseline of effort (as a proxy for cost) for business to interact with government set as an index of 100 for 2012; the target is that this cost is reduced to 75 per cent by 2017.  There is no discernable difference in perception of effort (an increase to 102 that is not statistically significant) for 2013.

3. Is the Result 9 programme on track towards meeting the 2017 targets?

As yet the perception of business is that that the effort of interacting across all government agencies is unchanged since 2012. However, indicators show there is an increase of new digital services that have been developed by agencies. For example, over half of all GST returns are now filed electronically through Inland Revenues secure online myIR system and more than 400,000 transactions have been processed via NZ Customs and the Ministry for Primary Industries since it went live in August 2013.

4. What progress is being made on improving online services?  

The www.business.govt.nz website has been chosen as the foundation for the one stop online shop. This project will ensure businesses see increased integration, richer online services and a more consistent and improved service offering in their dealings across the various business-facing government agencies.  The www.business.govt.nz team is currently working on three projects which are aligned with Result 9 outcomes. These include:

  • Delivering a mobile version for www.business.govt.nz allowing businesses to transact with the website via their mobile devices.
  • A 'compliance essentials' tool that will present an all-of-government view to help businesses determine and meet their compliance obligations in a timely way.
  • An 'employment cost calculator' to help small businesses understand their obligatory and discretionary employment costs relating to a staff member. 

New Zealand rade and Enterprise (NZTE) is also about to start piloting an online customer feedback and rating tool, with the pilot extending to other agencies later this year.


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