Contents Title page FOREWORD PART ONE. RECOGNISING THE PROBLEM Introduction/background Definitions and behaviours Who it involves Effects of harassment and bullying Workplace harassment as a health and safety issue PART TWO. ADDRESSING THE PROBLEM Organisational culture and organisational values Commitment from the chief executive Right to work/dignity at work Codes of conduct Anti-harassment policies Cultural differences Training - managers and staff Training and support - contact people Dissemination of policy PART THREE. MANAGING THE PROCESS WHEN THINGS GO WRONG Complaints reporting systems Role of contact people Role of managers Principles of natural justice Defamation Victimisation Managing the work environment during/after complaints Monitoring PART FOUR. TOOLS AND RESOURCES Self-help checklist - anti-harassment strategies Self-help checklist - creating a positive work environment The differences between bullying behaviour and assertive behaviour Further information Bibliography Websites APPENDIX - DEPT OF CONSERVATION POSTER View all in one page ISBN: 0-478-24429-0 Copyright: Crown copyright Start Reading Related Files Department of Conservation poster.pdf 305 KB | PDF
