Fact sheets for each service grouping, setting out some key data from the Kiwis Count 2009 survey.

The Kiwis Count 2009 survey asked New Zealanders about their perceptions and experiences of public services. As a prompt, they were given a list of 42 services which broadly represented services provided by central and local government, tertiary education institutions and kindergartens. In order to provide results for similar services and to help identify broad areas for improvements, the services in this list were categorised into 10 service groupings. We have produced a factsheet for each service grouping, setting out some key data from the survey. Some of this survey data has already been published in the research report and in the summary booklet, and some of this data is being published for the first time.

Factsheets

Motor Vehicle

A drivers licence, registering a vehicle or changing ownership of a vehicle

Passports & Citizenship

A passport

Registering a birth, death, marriage or civil union

Citizenship

A visa or permit to work in New Zealand

Environment & Recreation

Visited a national park

A hunting or fishing licence

National environmental issues or the resource management act

Education & Training

A university, polytechnic or wananga about a course you are attending or may attend in the future

A state or state integrated (public) school that your child attends or may attend in the future

A kindergarten that your child attends or may attend in the future

Employment or retraining opportunities

Applying for or receiving a student loan or student allowance

Health

Used an 0800 number for health information

Obtaining family services or counselling

Stayed in a public hospital

Received outpatient services from a public hospital

Local Government

Visited a public library

Your local council about rubbish or recycling

Your local council about property rates

Your local council about a building permit

Your local council about road maintenance

Social Assistance

New Zealand superannuation

The community services card

Accident compensation for injuries

State or council rental accommodation

Sickness, domestic purposes or unemployment benefit

A housing subsidy or accommodation supplement

A childcare subsidy

Justice & Security

Emergency services i.e. 111

The police (for a non-emergency situation)

Paying fines or getting information about fines

A court, about a case you were involved in

Taxation & Business services

Registered a new company or filing an annual return for a registered company

Contact with Statistics new Zealand for information about taking part in a survey

Importing goods into New Zealand or customs duties

Enquired about tax, receiving tax credits (such as working for families), student loan repayments or Kiwisaver

Funding assistance for a business or a business grant

Help or information for starting a small business

Registered a business entity for tax purposes or filed a tax return

Border Services

A visa or permit to work in New Zealand

The arrival process after landing at a New Zealand international airport from Australia

The arrival process after landing at a New Zealand international airport from anywhere except Australia

Importing goods into New Zealand or customs duties

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