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Focus on controlling costs and ensure maximum resources hit the "front line"

The responsible Minister The Crown entity Monitoring department
  • makes their expectations clear to the entity

  • provides the Department with up-to-date data on operational costs 11

  • uses this data to ensure that resources are maintained for delivery of services

  • tracks the entity’s revenue and expenditure patterns over time

  • assesses the entity’s service performance against expenditure over time


11: Some departments have developed tools for this purpose. For example, the Ministry for Culture and Heritage has developed an Understanding Agency Costs (UAC) tool, based on the Treasury’s Better Administration and Support Services (BASS) tool, which assists with and supports value-for-money assessment, target-setting, and tracking of improvement over time. It also provides a picture of each function across entities.

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