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Manage escalation where different views exist

The responsible Minister The Crown entity Monitoring department
  • ensures critical issues are escalated to appropriate colleagues including:

    • sector Ministers

    • the Minister of Finance

    • the Minister of State Services

    • the Prime Minister

    • Cabinet

  • agrees with the Department on ‘first points of contact’ and an escalation process in order to respond to differences of opinion in a timely and effective manner

  • when critical issues arise, makes personal contact with relevant Department staff in a timely manner

  • actively works to resolve differences of opinion with the Department

  • follows the agreed escalation process if a dispute persists

  • agrees with the entity, and internally, on ‘first points of contact’ and an escalation process to ensure the Minister’s office is kept apprised of any difference of opinion

  • when critical issues arise, makes personal contact with relevant entity staff in a timely manner

  • actively works to resolve differences of opinion with the entity

  • follows the agreed escalation process if a dispute persists

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