ERRATUM: On 9 December 2014 the June 2014 Annual Report was published. Minor errors were included in page 10 and Table 1 on pages 12-13. The attached report has been amended and is now correct.
State Services Commission, December 2014.
This report is the ninth quarterly update from the Kiwis Count survey and the second annual report since 2012 when the survey became a continuous monitoring survey. Use the interactive tool to see annual and quarterly service quality information for individual services (attached under 'Related resources'). A PDF version of the report is also provided, for printing/downloading.
See also: 'Public service trust and satisfaction continues to rise ' - Media statement from Minister of State Services, Hon Paula Bennett, 9 December 2014.