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Trust

New Zealanders' trust in public services has increased over time as the number of New Zealanders who distrust public services has decreased.

Levels of trust based on experience have increased two percentage points over the year to 79%. This is twelve percentage points higher than 2007. However, their perception of trust has declined two percentage points over the year to 43%. This is a decline on a four percentage point increase in 2014. Perception of trust results have fluctuated since 2012 but are trending upwards with the 2015 result being 14 percentage points higher than 2007.

Since 2013, the perception of trust in the public sector has overtaken the private sector.

Demographic analysis shows:

  • Females report higher levels of trust than males by experience but not by perception.
  • Trust by experience and perception is higher among those of NZ European, Asian and Other ethnicities than Māori and Pacific ethnicities. The perception of trust among those of Asian ethnicities is significantly higher than for all other ethnicities.
  • Trust within the 65+ age group is highest of any age group, based on both experience and perception.
  • Those with a disability have lower levels of trust, based on both experience and perception.

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