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Private Sector Service Quality

Kiwis Count also asks New Zealanders about their use of, and satisfaction with, seven types of private sector companies (banks or finance companies, insurance companies, internet service providers, postal or courier companies, telephone companies, credit card companies and electricity or gas companies). These scores are also aggregated to give an overall private sector SQS.

Figure 5 shows that, since 2007, satisfaction with private sector services has been lower than satisfaction with public services. Satisfaction with private sector services has increased over the whole period, but the rate of increase has been slower than that of satisfaction with public services.

Figure 5: Service Quality Score (Public Services and the Private Sector)


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