Each quarter, the State Services Commission publishes an update from Kiwis Count to highlight areas of strength and areas for improvement in the quality of service delivered to New Zealanders. The focus of releases has been on the core part of Kiwis Count - the service quality scores for 42 commonly used services. With each quarterly update, a clearer picture of the trends in the quality of service delivery is emerging.
Each quarterly release reports on the past two quarters of data. For example, a September quarterly release, will report on data collected from April to September, and compare these results to those collected between January and June. This six-monthly rolling average approach boosts the sample size to over 1,000 per quarter, reducing the potential for volatility from quarter to quarter.
In addition to quarterly reporting, each June report also reports on an annual data series. For example, the June 2015 release reports on data collected between July 2014 and June 2015, and compares this with data collected between July 2013 and June 2014, and July 2012 and June 2013.