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Appendix 2: Performance on the Drivers by Channel

Figure 10: General: Face to Face channel by driver (percentage of people who answered 4 or 5)

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Figure 11: Telephone channel by driver (percentage of people who answered 4 or 5)

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Figure 12: Looking for Information Online channel by driver (percentage of people who answered 4 or 5)

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Figure 13: Transacting Online channel by driver (percentage of people who answered 4 or 5)

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Notes

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