New Zealanders expect a high performing, trusted and accessible State Services, delivering the right things, in the right way, at the right prices. Improving agency, sector and system performance through an effective performance framework is key to meeting these expectations.

State Services leaders can draw on the Performance Improvement Framework as a review and continuous business improvement tool, to manage their agency's development. The framework will also provide the central agencies with a view of performance and capability across the system.

The Framework is designed to provide:

  • transparent and comparative performance information;
  • a common performance language that provides clear signals on expectations and agency performance; and
  • a strengthened culture of continuous business improvement.

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